How to Use Gmail Add-Ons on Mobile (Including Clear Slate Ticket Creator)

Google Workspace add-ons let you extend Gmail with powerful tools right where you work—including on your phone. While many users know how to use add-ons on desktop, Gmail also supports them in the mobile app, so you can take actions like turning an email into a ticket without switching devices.

Here's a simple guide to accessing and using add-ons in the Gmail mobile app—perfect for users on the go.

What Are Gmail Add-Ons?

Google Workspace add-ons are integrations that appear inside Gmail and other Workspace apps, letting you activate workflows or services without leaving your inbox—whether on desktop or mobile.

For example, a Ticket Creator add-on like the one Clear Slate provides lets you convert any email into a support ticket quickly and easily—right from Gmail.

Where to Find Add-Ons in the Gmail Mobile App

Here's how to locate and launch add-ons when using Gmail on your phone:

Open an Email Message

Start by opening the specific email you want to work with—add-ons don't appear in the inbox list view; they're tied to a selected message.

Add-ons trigger based on context, meaning they appear when a message is open so they can act on that email's content.

Scroll to the Bottom of the Message

Once the email is open, scroll all the way down inside the message—the add-on toolbar lives at the bottom.

You might need to swipe up on the email body to reveal the add-ons row. This behavior is similar across both Android and iOS Gmail apps.

Tip: If you installed add-ons but don't see them, scroll firmly to the absolute bottom of the message. Some users miss the tray!

The Add-Ons Tray

Once revealed, you'll see a horizontal row of icons—one for each add-on you've installed and enabled. The row is context-aware, so the available add-ons may change depending on the email you're viewing.

Tap the icon for the add-on you want to use. Common examples include:

• Clear Slate Ticket Creator — build a ticket from the current email
• Calendar — add email content to a Calendar event
• Tasks or CRM tools — save to a task list or customer record

How to Use the Clear Slate Add-On

1. Open an email from a customer or user you want to respond to
2. Scroll to the bottom of the message to reveal the add-on icons
3. Tap the Clear Slate icon to launch the ticket creator
4. Review the ticket details that Clear Slate auto-populates
5. Click Submit to turn that email into a support ticket instantly

This workflow keeps support efficient and eliminates switching between apps—especially useful when you're reviewing messages from your phone.

Pro Tips

• Install add-ons once on any device and they'll appear in Gmail everywhere you use it
• If you don't see an add-on, check that it's installed via the Google Workspace Marketplace on desktop—mobile will mirror those installs
• Not all add-ons support every Gmail view or mobile OS—some behave slightly differently on Android vs. iOS

What's Next?

Now that you know how to access Gmail add-ons on mobile, you can create support tickets from anywhere. If you haven't installed the Clear Slate Ticket Creator add-on yet, visit the Google Workspace Marketplace to get started.

For more tips on streamlining your support workflow, check out our guide on setting up automatic ticket creation with email forwarding.