We're here to help! Find answers to common questions below, or reach out to our support team directly.
Our support team is ready to assist with any questions, concerns, or issues you may have.
We typically respond within 24 hours during business days.
Clear Slate works as a Gmail Add-On that seamlessly integrates into your existing Gmail interface. Once installed, you can create tickets directly from emails with a single click. Our AI analyzes the email content and automatically populates ticket fields, making the process instant and effortless.
We use state-of-the-art language models including GPT-4 for response generation and custom-trained models for ticket categorization and priority detection. All AI processing is done securely with your data never being used for model training.
Absolutely. We use bank-level encryption for all data transmission and storage. Clear Slate is SOC 2 compliant and follows GDPR guidelines. Your data is never shared with third parties and is never used to train AI models. We also support Google OAuth for secure authentication.
Yes! You can create custom response templates, set tone preferences, and build a knowledge base that the AI uses to generate contextually appropriate responses. You always have full control to edit or reject AI suggestions before sending.
Setup takes less than 2 minutes. Simply install the Gmail Add-On, connect your Google Workspace account, and you're ready to go. No technical expertise required, and your team can continue using Gmail exactly as they always have.
The free tier includes 1 admin account, 1 agent account, up to 50 tickets per month, basic AI ticket creation, Gmail integration, and email support. Perfect for individuals or small teams wanting to try Clear Slate risk-free.